- Returns and Refunds: At Sree Mall Jewelry Online Store, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer returns and refunds subject to the terms outlined below.
- Eligibility for Returns:
2.a. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery to arrange for a return or replacement.
2.b. Incorrect Items: If you receive an incorrect item, color, or size different from what you ordered, please contact us within [number of days] days of delivery to initiate a return or exchange.
2.c. Change of Mind: For non-damaged or non-defective items, we accept returns within 3 days of delivery. Items must be in their original packaging, unworn, and in new condition. - Non-Eligible Items for Returns:
3.a. Customized or Personalized Items: Items that have been customized, engraved, or personalized are not eligible for returns or refunds unless they are defective or damaged upon receipt.
3.b. Clearance or Final Sale Items: Items marked as clearance or final sale are non-returnable and non-refundable unless they are damaged or defective. - Return Process: To initiate a return or refund request, please follow these steps:
4.a. Contact our customer service team at info@sreemall.com within the specified timeframe.
4.b. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
4.c. Follow the instructions provided by our customer service team for shipping the item(s) back to us. - Refund Process: Once we receive and inspect the returned item(s) and verify eligibility, we will process your refund within [number of days] days. Refunds will be issued to the original payment method used for the purchase.
- Return Shipping Costs:
6.a. Damaged, Defective, or Incorrect Items: We will cover the return shipping costs for damaged, defective, or incorrect items.
6.b. Change of Mind Returns: Customers are responsible for return shipping costs for non-damaged or non-defective items due to change of mind. - Refund Exceptions:
7.a. If the returned item(s) show signs of wear, damage, or alteration not due to our error, we reserve the right to refuse the return or deduct a restocking fee from the refund amount.
7.b. Refunds for orders paid with gift cards or store credit will be issued as store credit. - Contact Us: If you have any questions or need assistance with returns or refunds, please contact our customer service team at [info@sreemall.com].
Note: This refund policy is subject to change without prior notice. Please refer to the latest version on our website for updates.
By placing an order with Sree Mall Jewelry Online Store, you agree to abide by our refund policy.
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